Contact Us

To help us best assist you, please choose the best option below.

Sales inquiries / cyber-resilience goal setting

Review your Cyber-Resilience goals or just ask us a question.

And if you need extra help, we’ll be happy to give you a free, 15 minute phone consultation.

My details…
https://sandbox.backupassist.com:8083/company/contact-us

Call a Backup Expert

Because sometimes it’s just easier! Our Client Success Team will be happy to chat.

  • Contact-Icons_phone-call Within USA: 812-206-1691
  • Contact-Icons_international-phone-call Internationally: +1-812-206-1691

Sales Inquiries

Ask any questions related to our
ordering, invoicing, licensing, or general customer service.

  • Contact-Icons_phone-call Americas & EMEA: 812-206-1691
  • Contact-Icons_international-phone-call Americas & EMEA: +1-812-206-1691 (international)
  • Contact-Icons_phone-call Asia-Pacific: +61-3-98994681
  • Contact-Icons_email Sales: sales@backupassist.com
  • Contact-Icons_email Account Inquiries: billing@backupassist.com

 US business hours: Monday to Friday, 9 a.m. – 5 p.m. US Eastern Time

 Australian business hours: Monday to Friday, 9 a.m. – 5 p.m. Aust. Eastern Time

Partner services

MSPs, Resellers and BackupAssist Partners
Get in touch with Client Success

Ask BackupAssist about joining our Global Partner Program, or get help with your Partner account.
https://sandbox.backupassist.com:8083/company/contact-us

Partner Services

Ask BackupAssist about joining our Global Partner Program, or get help with your Partner account.
  • Contact-Icons_phone-call Within USA: 812-206-1691
  • Contact-Icons_international-phone-call Internationally: +1-812-206-1691
  • Contact-Icons_email resellersupport@backupassist.com
 Monday to Friday, 9 a.m. – 5 p.m. US Eastern Time
Technical support

Search our knowledge base and help.

Most issues can be solved from here.

Is your version still supported?

We are currently offering support for Version 9 and 10.

If you are using an older version, please upgrade your version by purchasing a BackupCare subscription, before contacting us.

We typically offer support for the latest two versions of BackupAssist Classic – a timeframe of three to four years. However, we cannot offer support indefinitely, especially in an age where security updates are of paramount importance.

Recommended: submit a support ticket with diagnostics from within the software

If you contact support from inside BackupAssist, you can submit your system diagnostics. This allows us to better troubleshoot your problem.

  1. To submit your diagnostics:
  2. Open the BackupAssist Console
  3. Click on ‘Help’ in the toolbar
  4. Click ‘Contact Support…’
  5. Fill in the fields
  6. Make sure ‘Submit system diagnostics with your query’ is checked
  7. Hit ‘Send’

Submit a support ticket from this webform.

https://sandbox.backupassist.com:8083/company/contact-us

Email Support

We provide email support before and after purchase.

  • Contact-Icons_email support@backupassist.com

BackupCare Subscribers

We are pleased to offer you phone support.
  • Contact-Icons_phone-call Support Team: 812-206-4265
  • Contact-Icons_phone-call Support Team: +1-812-206-4265 (international)

 Monday to Friday, 9 a.m. – 5 p.m. US Eastern Time

Our headquarters

Our Headquarters

Cortex I.T. Labs Pty Ltd
Level 2, 991 Whitehorse Road
Box Hill VIC 3128, Australia